Insight & Research / Mortgages

Mortgage lenders have not caught up with intermediaries' portal needs.

Mortgage lenders are putting considerable resource into improving the mortgage journey for customers and intermediaries. However, intermediary experience suggests that there's still some work to do to improve functionality & enhance user experience. 

Read the report now!

Over 25 pages of research, assessing lender portal usability & functionality. You'll also gain invaluable insight into the future of mortgage technology.

Key findings include:

  • 69% of lenders are optimising portals for use on mobile devices.  
  • 80% of lenders provide real-time case tracking.
  • 56% of intermediaries are still having to make between four and ten calls per application.
  • 58% see 'robo-advice' technology as an opportunity for the mortgage market, compared to 14% of intermediaries.

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